InkPersona Tap — Billing, Cancellation, Refund & Fulfillment Policy

Effective date: August 23, 2026

This policy applies to paid InkPersona Tap subscriptions and related Tap hardware unless a specific written agreement with the customer states otherwise.

1. Monthly subscriptions

Tap subscriptions are billed monthly at the rate agreed with the customer.

Where Stripe automatic billing is enabled, the subscription automatically renews and the payment method on file is charged on each billing date until cancellation.

Your exact rate is shown during onboarding, through Stripe Checkout, in a quote, or in another written agreement with InkPersona.

Applicable taxes may be added where legally required.

2. Cancellation

You may cancel a Tap subscription at any time through the available Stripe Customer Portal or by contacting InkPersona at:

yassine@inkpersona.ca

Unless otherwise agreed, cancellation takes effect at the end of the billing period that has already been paid.

After cancellation is scheduled:

• no additional renewal will be charged after the effective cancellation date;
• Tap remains available through the already-paid service period unless otherwise agreed;
• purchased physical hardware generally remains yours;
• Tap functionality that depends on InkPersona hosting, routing, software, or infrastructure may stop after the subscription ends.

Cancelling does not automatically create a refund for charges already paid.

3. Subscription refunds

Monthly subscription payments are generally non-refundable once the applicable billing period has begun.

InkPersona does not normally provide prorated refunds simply because a customer stops using Tap before the end of a paid month.

InkPersona will correct or refund charges where appropriate, including:

• a duplicate charge;
• an incorrect amount charged by InkPersona;
• a payment taken after a cancellation should already have taken effect;
• a refund required by applicable law;
• another exceptional situation where InkPersona determines that a refund is appropriate.

Approved refunds are returned through the original payment method where practicable.

Processing time after a refund has been submitted may depend on Stripe, the customer’s bank, or the customer’s card issuer and is outside InkPersona’s direct control.

4. Failed payments

If a recurring payment fails, Stripe may retry the payment and send billing notifications.

A failed payment may cause the account to appear overdue in InkPersona’s records.

A failed payment does not automatically:

• unpublish a Tap page;
• disable an NFC asset;
• disable an NFC routing URL;
• terminate the customer relationship.

InkPersona may contact the customer to resolve an overdue balance.

If payment remains outstanding, InkPersona may manually suspend or terminate service after reasonable notice.

5. Digital service fulfillment

Tap is a configured business service rather than an instant-download product.

Depending on the customer’s arrangement with InkPersona, fulfillment may include:

• customer onboarding;
• Tap page creation;
• page design and configuration;
• workspace creation;
• NFC provisioning;
• customer approval;
• physical installation;
• other setup work agreed with the customer.

Because many Tap customers are onboarded directly with InkPersona, the expected launch, delivery, or installation date may be arranged individually.

A Tap subscription is considered digitally fulfilled once the agreed Tap service has been configured and made available for the customer’s use, even if the customer chooses not to actively use it.

Delays by the customer in providing content, approvals, access, branding, or other required information may delay fulfillment.

6. Physical NFC hardware

If Tap hardware is supplied, the applicable quote, onboarding agreement, or other arrangement will identify whether the hardware is:

• included with the subscription;
• provided without separate charge;
• rented;
• or charged separately.

For ordinary local onboarding, hardware may be handed directly to the customer or installed at the customer’s location.

If hardware is shipped, delivery expectations will be communicated where practicable before or during fulfillment.

7. Hardware cancellations

An order for standard, uncustomized hardware may generally be cancelled before it has been programmed, customized, dispatched, delivered, or installed.

Once hardware has been specifically:

• programmed;
• branded;
• printed;
• customized;
• manufactured;
• delivered;
• or installed

for a particular customer, associated hardware charges are generally non-refundable except where the hardware is defective, incorrect, materially different from what was agreed, or where a refund is otherwise required by law.

8. Defective or incorrect hardware

If hardware supplied by InkPersona:

• arrives defective;
• is incorrectly programmed by InkPersona;
• or materially differs from what was agreed,

contact InkPersona within 30 days of delivery or installation.

Where appropriate, InkPersona will repair, reprogram, replace, or correct the item at no additional charge.

This does not normally cover:

• loss;
• theft;
• intentional damage;
• misuse;
• unauthorized modification;
• ordinary cosmetic wear;
• damage caused after delivery by circumstances outside InkPersona’s reasonable control.

9. Lost or damaged hardware

Lost, stolen, or customer-damaged NFC hardware can generally be disabled or replaced without changing the customer’s main Tap page.

Replacement hardware may be charged separately.

Because Tap NFC assets use managed routing, replacing a physical NFC item does not necessarily require replacing the customer’s Tap page.

10. Rate changes

InkPersona will not retroactively change a subscription rate for a billing period that has already been paid.

If InkPersona proposes a change to an ongoing subscription rate, reasonable advance notice will be provided before the change affects a future renewal unless the customer has separately agreed to the new rate.

11. Questions or requests

For billing, cancellation, fulfillment, hardware, or refund questions, contact:

InkPersona 6424 Rue Jean Talon E #204 Email: yassine@inkpersona.ca Phone: 514-212-1268